When you enter an email address on the Reset your Password page, we look to see if an online account has been set up for that email address.
If you DO have an online account registered using the email address you entered, but you don't receive a password reset email there could be a few reasons why
- The email may be in your junk or spam folder. If it is, move it to your inbox so that the link in the email works correctly.
If you DON'T have an account registered using the email address you entered, we're not able to send you a password reset email. There could be a few reasons for this: